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Mobile:+86-13826263088
Contact
cou@ispetdesign.com,wholesale2@ispetdesign.com
Store info

Mon-Fri, 9am-5pm

Directions

Add: Room 405 Build A,ShanXue QingChuangYuan,No.3 GongYeSan Road, DaShi Street,PanYu District , GuangZhou City, GuangDong, China

Add: Room 405 Build A,ShanXue QingChuangYuan,No.3 GongYeSan Road, DaShi Street,PanYu District , GuangZhou City, GuangDong, China

Mon-Fri, 9am-5pm

Shipping Policy

Production and Shipping Policy

Please take the time to review our policy prior to making purchases and feel free to message us regarding any further questions you may have about your order/placing an order.

DELIVER TIME:

We process all orders during regular business hous(M-F 8:00 PM-6:00 AM Eastern Standard Time). We will make our best efforts to ship your order in a timely manner however delays do occasionally occur beyond our control due to each country's customs process.

PRODUCTION TIME

Please note that all of our products are handmade/made to order. These products take time to create and are typically completed between 3-5days after you order is placed. Once your order is placed we do not allow alternations to size, material or images, nor do we permit refunds to be given in the event that these terms were overlooked and blindly agreed to. If you receive a custom/made to order item from us that is incorrect you may contact our support team with your order number in the subject line and they will be happy to assist you in an exchange for the correct items originally ordered. We do not allow refunds due to impatience or in the event of unforeseen circumstances, e.g.

TAXES AND DUTES

Customers are responsible for import taxes and duties.